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inmate Commissary Purchases and FAQ

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eCommDirect – inmate Commissary Purchases

Please Observe:

**Efficient September 1st, 2020**

Efficient September 1st 2020, to buy on eCommDirect or make a deposit for an inmate, you should be on the inmate’s Accepted Customer or inmate Phone Checklist.

The TDCJ Commissary and Belief Fund Division makes use of a web-based program the place family and friends could make purchases for eligible inmates as much as the utmost quarterly spend. Inmate spends are primarily based on the next months:

  • January – March as much as $60.00;
  • April – June as much as $60.00;
  • July – September as much as $60.00; and
  • October – December as much as $85.00 (Vacation Spend)

As much as 100 of the highest promoting objects can be found for buy together with snacks, hygiene merchandise, correspondence provides in addition to some new packaged objects. The web quantity bought is not going to have an effect on the quantity that inmates could spend on commissary objects from funds deposited of their inmate belief fund account. Along with inmates on commissary restriction, inmates in Common Inhabitants and State Jail ranges 4 and 5, Administrative Segregation ranges 2, 3 and transition, Demise Row ranges 2 and three and sure medical circumstances will not be eligible to obtain commissary purchases by this program. (See query 5 underneath Steadily Requested Questions for full eligibility necessities.)

Family and friends can select to make a web-based merchandise buy or a web-based deposit to an inmate’s inmate belief fund account or each. The web merchandise buy shall be delivered to the inmate inside 5 enterprise days after TDCJ receives the acquisition transaction particulars from Texas.gov. Please word that unit safety or staffing points can override this timeframe. The web deposit to an inmate’s inmate belief fund account shall be transferred to the inmate’s inmate belief fund account on the second enterprise day from the day of deposit. on-line purchases are topic to substitution, if the merchandise is unavailable on the time of distribution.

The web buy program is out there for all eligible inmates. Commissary workers does NOT decide or management eligibility. An inmate could submit an I-60 for eCommDirect eligibility standing and should select to reveal this info to you. Family and friends could contact the TDCJ eCommDirect division at 936-437-4726 or e-mail [email protected] with any questions.

Steadily Requested Questions

  1. How do I place an eCommDirect order?
  2. Will I obtain affirmation that the objects bought had been delivered?
  3. How can I inform if my package deal has been delivered to the inmate?
  4. Could a newly obtained inmate obtain purchases?
  5. What standards are used to find out eligibility to obtain purchases?
  6. When I’m purchasing and hit the again button, why am I locked out of the system?
  7. Will the eCommDirect buy quantity have an effect on what the inmate could spend within the commissary?
  8. I want to ship the inmate one thing, is the restrict $60 per buy or $60 per quarter?
  9. Could I place an order over the telephone?
  10. Will I be charged a charge for making a purchase order or deposit?
  11. Why does the system time me out?
  12. Do I’ve to make a purchase order and a deposit on the identical time?
  13. If I’ve questions whereas making a deposit or buy, who can I contact?
  14. Can I make a purchase order utilizing any on-line package deal program?

1. How do I place an eCommDirect order?

  1. Reply: You possibly can place your eCommDirect order at www.texas.gov/eCommDirect. You have to full the next for every order:
  • Enter the inmate’s quantity and the inmate’s final title;
  • Add objects and/or deposits to purchasing cart;
  • Checkout, paying along with your Visa, Uncover or MasterCard; and,
  • Print your affirmation receipt.

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2. Will I obtain affirmation that the objects bought had been delivered?

  1. Reply: No, we’ll ship the objects inside 5 enterprise days after TDCJ receives the order. Please word that unit safety or staffing points can override this timeframe.

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3. How can I inform if my package deal has been delivered to the inmate?

  1. Reply: The inmate will obtain his/her objects inside 5 enterprise days after TDCJ receives the order. Please word that unit safety or staffing points can override this timeframe.
  • You might contact the inmate to confirm that they obtained their objects, or
  • You might contact the TDCJ eCommDirect division at 936-437-4726 or e-mail [email protected] after 5 enterprise days.

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4. Could a newly obtained inmate obtain purchases?

  1. Reply: No, newly obtained inmates is not going to be eligible for purchases till the following calendar quarter.

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5. What standards are used to find out eligibility to obtain purchases?

  • The inmate’s custody stage (Common Inhabitants and State Jail Ranges 4 and 5, Administrative Segregation ranges 2, 3 and transition, Demise Row ranges 2 and three and sure medical circumstances will not be eligible.)
  • The inmate should not be on commissary restriction. (Inmates on commissary restriction will not be eligible.)
  • If the inmate is newly obtained, the inmate is not going to be eligible till the following calendar quarter after the inmate’s entry. (For instance, if the inmate entered the TDCJ on December 2nd, the inmate shall be eligible for purchases starting the following calendar quarter, which begins in January.)
  • Whether or not or not the inmate is housed at a location that has a TDCJ commissary situated on the unit.
  • If a unit is on full or partial lockdown standing, inmates are confined to their cells as a safety measure to make sure ongoing security and can’t obtain purchases. As well as, the lockdown standing should be formally lifted by administration earlier than the unit is taken into account off lockdown standing. Your complete unit should be off lockdown earlier than the official elevate will start and inmates can obtain purchases.

NOTE: Just one buy per inmate could also be accomplished per day. (If a good friend or member of the family has locked the inmate out of the system by not exiting the shop web site appropriately, the account will reset on the following enterprise day.)

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6. When I’m purchasing and hit the “Again” button, why am I locked out of the system?

  1. Reply: Resulting from safety, the system will block you from returning to the web site till the following day.

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7. Will the eCommDirect buy quantity have an effect on what the inmate could spend within the commissary?

  1. Reply: No, the eCommDirect buy is along with what the inmate can spend within the commissary.

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8. Is the restrict $60 per buy or $60 per quarter?

  1. Reply: The utmost spend for an eligible inmate is per quarter and relies on the next months:
  • January – March as much as $60.00;
  • April – June as much as $60.00;
  • July – September as much as $60.00; and
  • October – December as much as $85.00 (Vacation Spend)

A number of purchases could also be made for the inmate all through the quarter however there shall be a $3.75 charge assessed for every transaction.

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9. Could I place an order over the telephone?

  1. Reply: No, the order should be positioned through the Web.

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10. Will I be charged a charge for making a purchase order or deposit?

  1. Reply: Sure, the charge to make a purchase order is $3.75 and the charge to make a deposit is $2.50 plus 2.25% of the deposit. The charge to make a deposit and a purchase order on the identical time is $3.75 plus 2.25% of the deposit.

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11. Why does the system time me out?

    Reply: There’s a 30 minute time restrict on this web site. Upon getting been timed out of the shop, you won’t be able to return in and make a purchase order till the following enterprise day.

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12. Do I’ve to make a purchase order and a deposit on the identical time?

  • Reply: No, you might have three choices:
    • make a purchase order,
    • make a deposit, or
    • make a purchase order and a deposit

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13. If I’ve questions whereas making a deposit or buy, who can I contact?

  1. Reply: You might contact the TDCJ eCommDirect division at (936) 437-4726 or e-mail [email protected]

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14. Can I make a purchase order utilizing any on-line package deal program?

  1. Reply: No. eCommDirect is the one acceptable package deal program for TDCJ inmates.

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