They tried to close down my total community, House web, and so forth. as a result of my Printer wasn’t working.
They by no means listened to me. I used to be having a difficulty with my printer not connecting to the community. I had already tried all the common troubleshooting steps(flip it on and off once more, reset to manufacturing unit settings, Run diagnostics, take away from gadgets and re add.. and so forth), and when none of these labored i attempted to contact their customer support as I’ve solely used this printer 5 instances. (its 6 months outdated).
They only stored making an attempt to get me to put in an app which might give them full management of my pc. Now, this app is a home windows solely app… I’ve a mac… i defined this to them a number of instances with them not listening and so they stored simply giving me a distinct hyperlink to the identical factor.
We allow them to hook up with the home windows machine in the home since he wouldn’t take heed to us in any respect (mistake on our finish) and he refused to imagine me that we had already downloaded the silly HP app and that my printer was the problem.
when he linked to the home windows machine… he immediately appeared up the IP handle of our router, and began altering our community settings. Now we have an advanced community with our personal “cloud” inbuilt so we now have particular settings… he tried to erase ALL of it. he tried to set the router again to default as a substitute of take heed to me.
Sure, I cursed him out over this. he virtually made it so we had no web and must set every part again up once more which takes hours…. I additionally DID NOT GIVE HIM PERMISSION to vary something. I had no drawback with him LOOKING on the settings, however when he clicked “reset again to default settings” I needed to take over QUICKLY so he didnt mess every part up.
We by no means acquired our drawback solved. the printer nonetheless doesn’t join prefer it ought to. If the printer was working correctly (prefer it was once we bought it 6 months in the past) it will join with no points.
They instructed us that with a view to repair the problem with our printer that’s beneath guarantee that we must buy a paid technical assist… for sure… I wont be buying something from them once more and I will probably be trying to return the printer.