I used to like HP merchandise, they labored seamlessly with my Mac for years. I not too long ago purchased a brand new printer (6 months in the past) and it has been nothing however torture ever since. HP had a malfunction the place they wrote a number of of their printers incompatible with Mac and nonetheless haven’t fastened it regardless of the articles discussing how they’ve fastened it and how one can repair it your self. Half the time the “step-by-step” directions lead you to locations that do not exist. I’ve uninstalled and reinstalled the drivers a number of occasions. Every time I do that it solely works for that day. Typically, after that day I can get it to work by restarting the printer however have to do that each few hours for it to remain linked. If just a few days go by I’ve to do the drivers once more. I take advantage of this product for enterprise functions and that is fully inefficient.
I’ve tried on quite a few events to get ahold of somebody at HP for assist. I’m fairly tech savvy however acknowledged I wanted assist. Getting ahold of customer support is almost unimaginable. They inform you continuously to make use of their digital assistant, which is a pc who’s under no circumstances useful and simply retains redirecting you to their HP FAQ’s or Self assist pages. Once more, not useful as I’ve achieved all the pieces conceivable to get this to work.
Then I FINALLY obtained ahold of somebody of their customer support division after months of making an attempt and he mentioned, “okay, I’m going to route you to the division you want.” This line despatched me a textual content with the digital assistant hyperlink once more after which disconnected me. So after 6 months of combating with my printer and losing numerous hours doing so and a number of occasions connecting to customer support, I’m completely nowhere. That is fairly frankly horrible customer support, horrible buyer assist, and a horrible product.