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Dell XPS 13 2020 evaluation: a incredible however flawed laptop computer

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Dell’s XPS 13 squeezes extra display screen, extra energy and even Home windows Hi there face recognition right into a tiny body, however journeys up over software program points.

The XPS 13 is Dell’s top-of-the-line compact laptop computer and begins at £1,349. Varied fashions with totally different processors, storage and display screen resolutions can be found.

The XPS line is the place Dell exhibits off its design chops. It’s a premium Home windows 10 rival to Apple’s MacBook Professional and extra not too long ago Microsoft’s Floor Laptop computer line.

Dell’s standout function has been squeezing the largest display screen doable into as small a body as doable by shrinking all the things within the lid part of the laptop computer that isn’t display screen – very similar to the fashionable all-screen smartphone design. The 2020 XPS 13 has the largest show but, at 13.4in with a 16:10 ratio, and tiny bezels all the way in which across the edges.

The skinny bezel on the high of the display screen has a webcam with infrared face recognition. {Photograph}: Samuel Gibbs/The Guardian

Meaning you get a comparatively giant show within the physique of what would historically have been a laptop computer with simply an 11in display screen. And what a display screen it’s. The model examined had the 4K touchscreen choice, which is crisper than virtually the rest, tremendous vivid, color correct and all-round attractive. It helps HDR video, together with Dolby Imaginative and prescient. Fashions can be found with both contact or non-touch FHD+ screens too.

The physique of the laptop computer is created from aluminium, together with your alternative of black carbon fibre or white glass fibre on the laptop computer’s deck. It feels strong, modern and distinctive. The wedge-shaped laptop computer weighs simply 1.27kg and is barely 14.8mm thick, with a smaller footprint than most of its competitors.

The brand new, barely bigger keyboard is nice. Effectively spaced, secure, pretty quiet, with 1mm of key journey and good suggestions when pressed. The big precision trackpad is responsive, with a tactile however muted click on that hopefully shouldn’t annoy these round you.

Home windows Hi there

The facility button can be a fingerprint scanner. {Photograph}: Samuel Gibbs/The Guardian

The XPS 13 ships with not one however two biometric methods for securely logging you into Home windows with no password.

The brand new design has a Home windows Hi there infrared face recognition digital camera squeezed into the bezel on the high of the display screen and a fingerprint scanner constructed into the ability button. Meaning you may both log in with a press of the ability button or just by trying on the display screen if you open the lid. Each are quick, correct and work brilliantly.


  • Display: 13.4in LCD 4K (3840 x 2400) or FHD+ (1920 x 1200)

  • Processor: Tenth-generation Intel Core i5 or i7

  • RAM: 8 or 16GB

  • Storage: 512GB or 1TB

  • Graphics: Intel UHD or Iris Plus

  • Working system: Home windows 10 Residence or Professional, Ubuntu 18.04

  • Digital camera: 720p widescreen HD with Home windows Hi there

  • Connectivity: Wifi 6, Bluetooth 5.1, 2x USB-C/Thunderbolt 3, microSD, headphone

  • Dimensions: 198.7 x 295.7 x 14.8mm

  • Weight: 1.27kg

Scorching {hardware}, however USB-C issues

One facet has a Thunderbolt 3 port and a microSD card slot. {Photograph}: Samuel Gibbs/The Guardian

The 2020 XPS 13 ships together with your alternative of Tenth-generation Intel core chips. Most fashions have the Core i7 widespread to all top-spec computer systems, together with the brand new MacBook Professional, Floor Laptop computer 3 and Huawei MateBook X Professional. The mannequin examined for this evaluation had a Core i7 processor, 16GB of RAM, 512GB of storage and a 4K display screen.

As such the XPS 13 has a lot of energy on faucet, making it able to absolutely anything, wanting high-end gaming. Intel’s Iris Plus graphics are a step up from the earlier HD built-in graphics, which you instantly discover if you begin modifying photos on a 4K exterior display screen.

Used on battery the XPS 13 is almost silent, with solely low-level followers audible when pushed a bit of. Join the machine to energy and begin doing demanding issues and it’ll get a bit scorching, with the followers going pretty robust. Even with followers at most, they’re not fairly as loud as some rivals.

The deck of the laptop computer doesn’t get overly heat, however you would really feel some warmth behind the R, T, Y, U and I keys. The vents on the underside of the laptop computer are simply blocked by smooth furnishings, that means the machine actually must be used on a tough desk, desk or lap.

The XPS 13 has two USB-C/Thunderbolt 3 ports, a headphones socket and a microSD card slot, which could be very welcome. When one USB-C port is taken up by the charger, that solely leaves one port for connecting equipment, comparable to a monitor, that means you would possibly want a dock or related if utilizing home-working instruments.

The opposite facet has the second Thunderbolt 3 port and the three.5mm headphones socket. {Photograph}: Samuel Gibbs/The Guardian

A bug in a BIOS replace for the XPS 13 broke compatibility with some USB-C to HDMI adaptors whereas I used to be reviewing the machine. The laptop computer threw up errors for 2 adaptors after the replace, however continued to work with a USB-C to HDMI cable and a USB-C to DisplayPort dock. The bug remained till the top of the evaluation interval.

A Dell spokesperson stated: “We’re investigating the difficulty and can replace on our findings. We thank prospects for sharing their expertise on the Dell Group.”

Battery life wasn’t nice, averaging solely 5 and half hours of labor between prices, together with 90 minutes of picture modifying, a lot of looking and phrase processing, with the display screen brightness set to 70%. The 2020 MacBook Professional and Microsoft Floor Laptop computer 3 every lasted 7.5 hours underneath related situations. Lighter use noticed nearer to seven hours between prices. Fashions with the lower-resolution FHD+ display screen, fairly than 4K, will are prone to final considerably longer because the display screen is among the largest energy drains.

A full cost took 2.5 hours with the included 45W USB-C charger in optimised mode, however properly underneath two if utilizing Dell’s fast-charge setting with the laptop computer off.


The lid is easy aluminium with a chromed Dell emblem within the centre. {Photograph}: Samuel Gibbs/The Guardian

The XPS 13 is among the most recyclable laptops you should buy, and is usually repairable. It’s designed to allow repairs by authorised service personnel within the subject, not simply in a service centre, together with substitute of the battery.

An out-of-warranty display screen restore prices £299.41, whereas a battery substitute prices £171.66. Dell additionally has a complicated power-management utility that may lengthen the helpful lifespan of a battery by altering when, how and the way a lot it’s charged, both mechanically by studying out of your utilization and charging habits or manually through numerous profiles.

Dell affords free recycling schemes, even for merchandise from different manufacturers, whereas its packaging is created from recycled supplies. The agency has various sustainability and environmental impression schemes underneath approach for 2030, together with the recycling or reuse an equal product per buy and use of recycled materials. Dell publishes the carbon footprint of its merchandise.

Home windows 10 Residence

The keyboard and trackpad are nice. Agency, responsive and exact. {Photograph}: Samuel Gibbs/The Guardian

The XPS 13 ships with a alternative of Home windows 10 Residence or Professional, and it is among the few laptops that may be purchased with Linux as a substitute of Home windows, with Ubuntu 18.04 fashions.

As examined with Window 10 Residence, the XPS 13 ships with numerous Dell utility apps, most of that are helpful, such because the superior Dell Energy Supervisor. Many might be safely ignored or eliminated, however one specific utility for the included wifi chips brought about no finish of bother.

The Killer Networking utilities, that are superior software program parts for the gaming wifi chip Dell selected to make use of right here, prevented the machine from going to sleep when the lid was shut, which is a cardinal sin for a laptop computer as it may possibly result in it turning on in a bag and cooking itself.

No replace, clear set up or troubleshooting may repair the sleeping problem. Disabling the Killer utilities with the manufacturer-provided device was the one strategy to repair it. Killer Networking chips, made by Rivet Networks (not too long ago acquired by Intel), are aimed toward avid gamers and permit site visitors prioritisation and different superior options, however are infamous for inflicting these types of software program issues, which makes it a puzzling inclusion within the XPS 13, which is not at all a gaming laptop computer.


The audio system hearth out of grilles alongside the edges. {Photograph}: Samuel Gibbs/The Guardian

  • Often the laptop computer would come again from sleep with Bluetooth disabled, requiring a reboot.

  • The mics had been poor for video conferencing at a distance, however the digital camera was fairly good.

  • The down-firing audio system may get very loud certainly, however lacked any bass and had been fairly shrill.

  • There’s an choice to activate the laptop computer when the lid is opened, even when the XPS 13 is totally powered off.


The Dell XPS 13 (9300) 2020 with Home windows 10 Residence, a FHD+ non-touchscreen, 8GB of RAM and 512GB SSD prices £1,399 with a Core i5 processor or £1,549 with a Core i7 processor.

The fashions with a FHD+ non-touchscreen, Core i7 and 16GB of RAM price £1,599 with 512GB SSD or £1,699 with 1TB SSD. The mannequin with a FHD+ touchscreen, Core i7, 16GB of RAM and 1TB SSD prices £1,749.

The fashions with a 4K touchscreen, Core i7, 16GB of RAM price £1,749 with 512GB SSD (as reviewed) and £1,799 with 1TB SSD. Some fashions are additionally accessible in white.

Ubuntu Linux fashions price £1,349 with a FHD+ non-touchscreen, Core i5, 8GB of RAM and 512GB SSD, £1,699 with a 4K touchscreen, Core i7, 16GB of RAM and 512GB SSD, or £1,749 with 1TB SSD.

For comparability, the Microsoft’s Floor Laptop computer 3 begins at an RRP of £999, the Huawei MateBook X Professional prices from £1,299.99 and the 13in MacBook Professional begins at £1,299.


The Dell XPS 13 is a incredible laptop computer held again by a couple of failures, most of that are points historically related to Dell and others.

The design, construct, look and bodily perform of the laptop computer is top-class. The 4K display screen is solely attractive, with tiny bezels throughout. At 13.4in on the diagonal with a 16:10 ratio, it has a surprisingly great amount of actual property for getting work executed, whereas movies clearly look gorgeous. It truly is a really giant display screen for such a small laptop computer.

The keyboard and trackpad are nice, and so is having Home windows Hi there in each an IR face recognition digital camera and a fingerprint sensor.

There’s loads of energy on faucet for doing all the things you would need from a 13in laptop computer exterior of gaming. Two Thunderbolt ports, a headphones socket and a microSD card slot are very welcome. It may do with another USB-C or USB-A port, however not many machines have greater than two USB-C ports as of late. Battery life may be higher, however in order for you it to last more then purchase the one with out the 4K display screen.

The massive points are the fights I’ve needed to have with the add-on Killer Networking utilities, which required disabling to get the laptop computer to sleep correctly, and the bug within the BIOS replace that crippled a couple of of my USB-C to HDMI adaptors. These are issues that ought to not occur in a premium laptop computer costing this a lot.

The Dell XPS 13 is a five-star laptop computer hampered by issues historically related to Dell and different third-party producers that give Home windows computer systems a foul identify, which is an actual disgrace.

Execs: incredible display screen, nice design, good keyboard, good trackpad, Thunderbolt 3, USB-C, microSD card slot, Tenth-gen Intel chips.

Cons: brief battery life, solely two USB-C/Thunderbolt 3 ports, software program/BIOS points, costly, mics not nice for video conferencing at a distance, audio system are shrill.

The skinny, aluminium and black carbon fibre wedge is svelte. {Photograph}: Samuel Gibbs/The Guardian

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