“I’m writing to you out sheer and complete frustration. I’ve a brand new (45 days outdated) Dell Inspiron laptop computer.
Inspiron 7300 2n1, Service Tag GDFN***, Categorical service code: 35640852***. I paid $693.00 for it final month.
I simply spent THREE DAYS, a number of hours every name/chat, with Dell techs attempting to restore my laptop. I’m positive you may entry these data however, in a nutshell, my new laptop computer is nugatory and three totally different techs spending hours with me lacking my job to help, have been unable to repair the issue. I’ve requested however not obtained escalation to Stage Two.
What I need at this level is one in all two issues: Dell can ship me a NEW laptop (not refurbished or used) or Dell can refund the acquisition worth. These are the one two choices I’ll settle for.
I’ll wait seven days on your response, and am ready to take each motion I can beginning with a criticism to the BBB, posting opinions, and even small claims courtroom if I’ve to. I’ve been affected person and allowed Dell three alternatives to restore this subject whereas I missed day off work to help the techs in diagnosing and attempting to restore my Inspiron which has been unusable for 4 days. My outdated Toshiba Chromebook labored completely and I want I had by no means purchased this Dell.”